FAQ
1. Q: What's the warranty period? (24hours online)
12 months warranty period, starting from the date of the successful
installation and commissioning of the equipment at the Buyer’s
Installation site. During which all parts damaged because of
quality problem will be changed for free.
2. Q: Do you have installation and commissioning service?
A: If buyers come to our factory to inspect, the training to install
and operate is provided face to face. If not, manual and video is
provided to show how to install and operate.
B: If buyer need we will send technician to buyer site to do
installation and commissioning and training.
C: installation and commissioning cost: One engineer will visit Buyer’s workshop for installing,
commission and training. The buyer has to pay USD100 per day and
visa fee, air tickets fee, accommodation and food, necessary
communication, etc.
(Normally ,It takes about a week to install )
3. Q: What’s your after-sales service ?
We provide 24-hour online service for our customers.
And we are happy to give advice and also have skilled technicians
available to maintain the machine overseas to customers’ workshop
if needed.
4. Q: What's your delivery time ?
Normally we can finish production and testing within 45-70 days
after receiving deposit. Some machines in stock, can be delivered
at any time
5. Q: You are trading company or factory?
We are Manufacturer, and we export our machine by ourselves.
6. Q: Do you provide customized machine?
Sure, we can design the machine according to the requirement and
profile drawing you provide. Our engineers can offer the best
professional solution to our worldwide clients.
7. Q: How to visit your factory?
We are in jiangyin city,belongs to Jiangsu province, near Shanghai.
If you
arrive at Shanghai Airport,we can pick you up(It is 160 kilometers
from
Pudong Airport, about 3 hours.
It's 110 kilometers from Hongqiao airport, about 2 hours; It's 125
kilometers from downtown Shanghai about two and a half hours.
It is very convenient.Please let me know if you have booked the
tickets
so that I can prepare and book a hotel for you,we will arrange for
car to pick you up.
By high speed train from Shanghai to East Wuxi (Wuxi Dong station),
half an hour.
8. Q: How to place order ?
Inquiry---confirm the profile drawings and technical specification
and price--- confirm the PI--- arrange the deposit or L/ C--- start
production-- do inspection--- Shipment
9. Q: What certificate do you have ?
We have CE and ISO certificate.
10. Q: What are your terms of payment ?
First payment: 40 % by T/ T, second payment: 60% by T/ T, after the
successful inspection at seller’s workshop, and before delivery.
11. Q: What can you do if the machine breaks down?
We have 12 months warranty period, if the broken parts can not be
repaired, we will send new parts to replace the broken for free.But
if the warranty period is over,you need to pat the express fee.We
can solve problems through negotiation and provide technical
support for the whole life of equipment .
